Client Service Terms
Effective date: August 31, 2026
1. Scope
First Measure provides professional portfolio strategy, content development, design, and related website production services as described in the applicable client proposal, package, intake, or statement of work.
2. Client materials
The client is responsible for providing accurate, lawful, and usable source materials and for having the right to provide any text, images, documents, trademarks, or other materials submitted for use in the portfolio.
3. Scope and revisions
Each package includes the deliverables and revision rounds identified in the applicable service description or proposal. Requests beyond the agreed scope may require additional time or fees and will be confirmed before work proceeds.
4. Portfolio direction and approval
First Measure may present a Portfolio Direction or similar strategy for client review before production. Approval of that direction authorizes First Measure to proceed with the approved approach. Material changes after approval may be treated as additional scope.
5. Payment
Fees, deposits, balances, and payment timing will be stated in the applicable proposal, invoice, or written agreement. Work may be paused until required payments are received.
6. Ownership and delivery
Unless otherwise stated in writing, the client receives the completed portfolio deliverables and applicable source files after payment of all amounts due. Third-party software, fonts, stock assets, hosting services, and other components remain subject to their own licenses and terms.
7. Hosting and launch
Where Build & Launch is purchased, First Measure may configure and publish the portfolio using the agreed hosting workflow, such as GitHub Pages. The client remains responsible for maintaining ownership and access to any client-controlled accounts unless otherwise agreed in writing.
8. Portfolio use and samples
First Measure will not publicly display a client's portfolio, name, or work as a sample unless the applicable agreement or client permission allows it.
9. Accuracy and legal rights
The client is responsible for reviewing the final portfolio for factual accuracy and confirming that public materials do not contain confidential, restricted, or third-party material that cannot lawfully be published.
10. Cancellation and refunds
Any cancellation, rescheduling, or refund rights will be governed by the applicable proposal or written agreement. Work already completed may be non-refundable to the extent permitted by law.
11. Limitation of liability
To the maximum extent permitted by law, First Measure's liability arising from a service will be limited to the fees actually paid for that service, except where a different limitation is required by applicable law.
12. Changes
These terms may be updated from time to time. Client-specific agreements control where they conflict with these general terms.